Refund of ski passes 
in case of illness/accident

In the event of a sports-related accident or illness, there is generally no entitlement to a partial refund for multi-day or season passes. We kindly ask for your understanding that tickets are issued for a fixed period and any unused validity cannot therefore be refunded automatically.

In justified cases, we will be happy to consider a possible goodwill arrangement. To do so, the multi-day ticket or the season pass must be handed in at one of our ticket offices immediately after the accident. In addition, we require the completed and signed refund form from a local doctor or hospital no later than the third day after the sports accident or the onset of the illness. Please do not send medical certificates or any other health data. Only the fully completed refund form will be accepted for a refund. A goodwill arrangement can only be considered if both requirements are met. The refund will be processed in accordance with the General Terms and Conditions of Zillertaler Seilbahnen.

We thank you for your understanding and wish you a speedy recovery.