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FAQ Zillertal Arena

Welcome to the FAQ page for the Zillertal Arena, the largest ski area in Zillertal. We know that planning the perfect holiday can raise a lot of questions. That's why we have created this page, in order to provide answers to the most frequently asked questions quickly and efficiently. Whether you want to know about ski pass options, snow guarantee or general questions about the ski area, you can find information here to make your stay with us as enjoyable and unforgettable as possible.

Ski area Zillertal Arena

The highest point is the Übergangsjoch, which lies at an altitude of 2,500 metres and marks the link between Zell am Ziller and Gerlos.

The Arena Tour from Zell am Ziller to Hochkrimml takes about 3 hours with no stops, but of course that also depends on the queue times at the individual lifts. However, the Arena Tour is possible, there and back, in one day of skiing for an average skier

The Zillertal Arena has 150 kilometres of pistes, with a wide range of options for all abilities.

The Zillertal Arena is open until 14/04/2024 and, with almost 100% snow guarantee and skiing up to 2,500 m, offers the perfect ski holiday in Zillertal for the whole family.

Thanks to the location of the pistes at up to 2,500 m, snow is almost 100% guaranteed from the start of the season to the end.

Transport on the gondola lifts is possible. On chair lift, it depends whether the winter sports equipment is attached to the rider by at least one foot. Like with a snowboard, for example, because one foot is fixed in the binding while the other is free. Transport on chair lifts is therefore permitted.

Lost items are always brought to the ticket desk at the bottom station at the end of the day and kept there.

There are 14 free additional offers in the Zillertal Arena (ski movie, speed check and photopoint stations) that can be used free of charge. To download the images, simply register at or in the Skiline app using your ski pass number.

The current status of the open lifts and pistes can be viewed at any time in our interactive piste panorama. You can find this at or in the Zillertal Arena app.

Ski pass

Ski tickets for Zillertal can be bought online at https://web/ or in the resort at the Zillertal Arena cable car ticket offices.

No, ski passes are not valid on the day before in Zillertal. The duration of the ski pass begins on the day of validity, or from the first time they are read for tickets bought online. Multi-day ski passes can already be purchased the day before from 3:00 p.m. Ski passes are always valid on consecutive days, an interruption is not possible (with the exception of flexible passes).

There is no discount on the Zillertal Superskipass for students or pensioners.

There are no early bird discounts on the Zillertal Superskipass anywhere in Zillertal. In the interests of the greatest possible transparency in pricing, the Zillertal cable cars continue to adhere to their well-established pricing policy. Our guests get a fixed price for the entire winter season instead of the "dynamic pricing" sometimes used in other areas, with which the guest faces price fluctuations during the season which are often unpredictable. In Zillertal, there is no need to buy the Zillertal Superskipass – valid on all cable cars in Zillertal – in advance or to take a booking risk for early bird discounts. There is a strong emphasis on a family friendly pricing policy, resulting in a high discount for families of 55% for children and 20% for young people, delighting the family budget – and with 100% predictability and price guarantee. Our guests get a sensational range of services, stretching from state-of-the-art lifts through to guaranteed snow thanks to the high-performance technical snow-making infrastructure on these terms throughout the winter season.

Ski passes and day tickets are not transferable. The misuse of ski passes will be prosecuted. Please talk to our ticket office staff for advice about the right ski pass.

The validity of these tickets always starts at midday on the first day. The first day is always the half day.

These types of tickets can only be bought at the ticket offices in the resort and not in the webshop because the validity always starts at midday on the first day.

Discounted tickets are only available at the ticket offices in the resort upon presentation of the disability ID card.

In the event of a skiing accident or illness, we will grant you a refund as a gesture of goodwill from the last day of use. You must provide a doctor’s certificate for this. Unfortunately we cannot replace lost ski passes. For this, please email

You can find the conditions for group discounts on our website at

With a reduction in earning capacity (MdE – GdB) of at least 60%, adults get the young persons price, young people get the child price and children get a free ticket on all ticket types. The MdE must be proven by an official disability ID card (original) or by a certificate issued by a medical officer in combination with an identity card or passport. If the ID indicates that a carer is required, then the carer receives the same discount.

Children born after 01/01/2018 travel free of charge in accordance with the conditions of transport and when accompanied by a paying supervisor.

If the skiing lessons take place in the ski area, then children born before 01/01/2018 also need a valid ski pass for the skiing lessons.

No refunds or extensions of the ski pass can be granted for bad weather, wind/storms, avalanche danger, unexpected departure, interruption to operations, officially ordered closures or shutdowns, closure of runs, etc.

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