FAQ Zillertal Arena

The Arena Tour from Zell am Ziller to Hochkrimml takes about 3 hours with no stops, but of course that also depends on the queue times at the individual lifts. However, the Arena Tour is possible, there and back, in one day of skiing for an average skier

The Zillertal Arena has 150 kilometres of pistes, with a wide range of options for all abilities.

The Zillertal Arena is open until 12/04/2026 and, with almost 100% snow guarantee and skiing up to 2,500 m, offers the perfect ski holiday in Zillertal for the whole family.

Thanks to the location of the pistes at up to 2,500 m, snow is almost 100% guaranteed from the start of the season to the end.

Transport on the gondola lifts is possible. On chair lift, it depends whether the winter sports equipment is attached to the rider by at least one foot. Like with a snowboard, for example, because one foot is fixed in the binding while the other is free. Transport on chair lifts is therefore permitted.

Lost items are always brought to the ticket desk at the bottom station at the end of the day and kept there.

There are 14 free additional offers in the Zillertal Arena (ski movie, speed check and photopoint stations) that can be used free of charge. To download the images, simply register at www.skiline.cc/zillertalarena or in the Skiline app using your ski pass number.

The current status of the open lifts and pistes can be viewed at any time in our interactive piste panorama. You can find this at www.zillertalarena.com or in the Zillertal Arena app.

No, ski passes are not valid the day before in the Zillertal. The ski pass is valid from the day of validity or, for tickets purchased online, from the first time it is scanned. Multi-day ski passes can be purchased the day before from 3 p.m. Ski passes are always valid on consecutive days; it is not possible to take a break (with the exception of optional passes).

There are no discounts for students or pensioners on the Zillertal Super Ski Pass.

There are no early bird discounts on the Zillertal Super Ski Pass anywhere in the Zillertal valley. In the interests of maximum transparency in pricing, the Zillertal cable car companies are continuing to adhere to their well-established pricing policy. Our guests receive a fixed price for the entire winter season instead of the ‘dynamic pricing’ sometimes used in other ski resorts, which often confronts guests with unpredictable price fluctuations during the season. In the Zillertal, there is no obligation to purchase the Zillertal Super Ski Pass – valid on all cable car facilities in the Zillertal – in advance or to take a booking risk for early bird discounts. Great attention is paid to family-friendly pricing, which translates into a high child discount of 55% and a youth discount of 20% for families, delighting the family budget – and this with 100% predictability and a price guarantee. Under these conditions, our guests receive a sensational range of services throughout the winter season, from state-of-the-art facilities to guaranteed snow thanks to the powerful technical snow-making infrastructure.

Ski passes and day tickets are non-transferable. Misuse of ski passes will be prosecuted. Please contact our ticket office staff for advice on the right ski pass for you.

These tickets are always valid from noon on the first day. The first day is always a half day.

These types of tickets can only be purchased at the ticket offices on site and not online in the web shop, as they are always valid from noon on the first day.

Discounted tickets are only available at the box office upon presentation of a disability card.

In the event of a skiing accident or illness, we will grant you a refund from the last day of use as a gesture of goodwill. You must provide a medical certificate for this. Unfortunately, we cannot replace lost ski passes. Please contact us by email at [email protected].

The conditions for group discounts can be found on our website.

Adults with a reduction in earning capacity (MdE – GdB) of at least 60% receive the youth price, young people receive the child price and children receive a free ticket on all ticket types. The MdE must be proven by means of an official disability card (original) or by a confirmation from a public health officer in conjunction with an identity card or passport. If the card states that an accompanying person is required, this person receives the same discount.

Children born after 1 January 2020 travel free of charge in accordance with the conditions of carriage and when accompanied by a paying guardian.

If the ski course takes place in the ski resort, children born before 1 January 2020 also need a valid ski pass for the ski course.

No refunds or extensions of ski passes can be granted for bad weather, wind/storms, avalanche danger, unforeseen departure, operational interruptions, officially ordered closures or blockages, closure of departures, etc.

Yes, as a ski instructor with a valid international annual stamp from ISIA or IVSI, you are eligible for the youth rate, regardless of your actual age. Please present a valid official ID card with the annual stamp affixed at the ticket office.

No, parking is only permitted during operating hours when the cable cars are in use. Infringements may result in an action for trespassing.

Yes, we offer group rates. From 11 paying persons you receive a 10 % discount, from 35 paying persons a 15 % discount. In addition, we provide one free ticket for every 25 people.
The prerequisite for the group discount is the collective purchase of tickets by one person.

No, we do not offer discounts for senior citizens or students.

Yes, the Zillertal Activcard is valid for 3, 6, 9 or 12 consecutive days.

No, the validity of the Zillertal Activcard does not depend on the weather and cannot be interrupted or postponed.

Yes, the ticket you collect from the ticket machine is valid for the whole week. You do not have to print out your ticket for the Zillertal Activcard at the ticket machine every day. After purchase, you will receive a access card that is valid for the entire selected duration of 3, 6, 9 or 12 consecutive days.

No, only one daily ascent and descent with one of ten mountain railways is included.

You will receive a free ticket, for which the deposit fee of €2 must be paid. The deposit fee will be refunded in full if you return the card undamaged to one of our points of sale!

You will receive the guest card in the Zillertal Arena directly from your landlord on arrival. With this card, you benefit from numerous advantages and discounts in the region during your stay.

The Free Mountain Card is only valid in Gerlos and Königsleiten. It is not valid on the Rosenalmbahn and Gerlossteinbahn lifts.

The Zillertal Arena has so much to offer for families, the best place to find out more is on our website.

Dogs may be taken to Fichtenschloss and Fichtensee, but swimming in the lake is not permitted. Dogs must be kept on a lead and muzzled at all cable cars, lift stations and facilities.

Dogs travel free of charge, but require a lead and muzzle. This obligation applies to all cable cars, lift stations and offers on the mountain.

The Almflieger Gerlosstein starts at the Gerlosstein mountain station and also ends there.

Yes, lifts are available on all our lifts to make the stations accessible. Our staff will be happy to help you get into the gondola.

Children aged 4 and over may ride the Arena Coaster if accompanied by a person aged 16 or over - no minimum height is required. Riding alone is permitted from the age of 10 and a height of 1.30 metres.

No, you only need a valid ticket for the Arena Coaster, which is located directly at the valley station of the Rosenalmbahn in Zell am Ziller.

The Arena Coaster is not in operation during rain and storms. Operating times may be restricted at any time due to weather conditions.

Yes, both children and the accompanying adult each require their own ticket.

No, that's not possible. The Arena Coaster starts in the valley and ends there too - it is therefore not necessary to take the mountain railway up.