Working together to keep each other safe and healthy.

Skiing will be a little different this season. Nevertheless, you can benefit from an extensive range of special winter offers in the Zillertal and Pinzgau regions. The excitement of mountain skiing and the various activities that are available off the slopes will make any winter dream come true. Thanks to 147 km of slopes, with 52 cable cars and lifts and up to 2,500 meters of altitude, our ski ticket offers not only lots of winter fun, but also plenty of space to maintain social distancing. We also provide FFP2-masks which can be buyed at the cashiers.

The cable cars of the Zillertal Arena are open since December 24, 2020. Open interactive pistemap.

Until April 1st, 2021, leaving Schwaz is only possible with a negative coronavirus test. The test must not be older than 48 hours. Due to the new regulation of the federal government and the associated test obligation when leaving Schwaz, the Falschbachbahn in Gerlos will stay closed until 25th March 2021. This means that the connection between the Tyrolean and Salzburg parts of the Zillertal Arena is separated as prescribed.

USE OF SKI SLOPES REGULATION OF THE STATE OF TYROL VALID FROM MONDAY 15.02.2021
When using the ski slopes, you must carry a negative Covid test that is not older than 48 hours or a doctor's confirmation of a corona infection in the last 6 months. Children under 10 years of age are exempt from this regulation. This proof must be kept available for the duration of the stay, this is checked on a random basis by the health authorities. This rule does not apply to the Königsleiten and Hochkrimml area in the Salzburg part of the Zillertal Arena.

Entry, exit and contact restrictions currently apply in Austria. Gastronomy, accommodation and leisure businesses have to stay closed. The opening of hotels, accommodations and gastronomy will take place as soon as the prevailing number of infections allows. We are all looking forward to welcome you to the Zillertal Arena soon. Stay healthy and stay positive.

This page is continually updated and expanded.
Subject to change without notice.
As of March 23rd, 2021

Happy & safe. Healthy together.

The safety and health of our guests, employees and residents is our top priority. In addition to the currently applicable requirements of the Austrian Federal Government, we have also developed supplementary measures for your safety. Due to legal requirements, changes and adjustments of the measures may be necessary.

Each and every one of us has an important role to play in keeping us all safe. We therefore ask you to observe these preventative measures:

Guide for you as a guest

Wear a FFP2-mask.

 

Keep sufficient distance from strangers.

 

Ensure ventilation of the gondola cabin during the ride.

 

Pay attention to hand hygiene.

 

Stay at home if you show signs of illness.

 

Always observe general hygiene rules.

 

Contactless payment if possible & use our online ski ticket shop

 

Personal responsibility for you & your family.

 

Observe signs & instructions of the employees.

 

Dispose of used tissues and (non-washable) masks.

 

Do not leave your mouth-nose mask in the gondola cabin.

 

Sneeze or cough into your bent arm or into a handkerchief.

 

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Our COVID-19 security measures

COVID-19 Code of Conduct Zillertal Cable Cars

Dear winter sports enthusiasts!

The last months have been characterized by big changes, COVID-19 is affecting our lives all over the world. Now more than ever, safety and the personal health of each individual are of the highest priority and are also the focus of our cable car companies’ thoughts and actions. We are building upon the regulations of the Austrian Federal Government, which provide a range of measures to protect all guests and employees.

According to the third COVID-19 Emergency Measures Decree, which came into effect on 25 January, the following safety measures must be implemented by cable car companies:

Everyone must stay at least two meters apart in cable cars. Public transport regulations also continue to apply for cable cars, including the exemption that “an exception to the rule can be made if the two-meter safety distance cannot be maintained due to the number of passengers or when entering/exiting the cabin.”

The cable car companies must ensure that their guests maintain the safety distance whenever possible, such as when queuing at turnstiles, cash desks, toilets, etc. We comply with this requirement through the use of informational signs, pictograms, streamers, barriers, security staff, and other suitable measures.

Exceptions can be made whenever the required safety distance of at least two meters cannot be maintained in entrance and exit areas of facilities (turnstiles, magic carpets, doors) and in cable cars due to structural reasons. This exemption also applies to chairlifts and drag lifts.

Capacity restrictions remain in place. The number of people permitted in closed or coverable vehicles (gondolas, cable car cabins, chairlifts with weather-protection bubbles) is limited to 50% of the transport capacity of the respective vehicle. This does not apply when people from the same household are the only ones being transported.

The regulations regarding FFP2 masks remain as well. In other words, in closed or coverable vehicles (gondolas, cable car cabins, or chairlifts with weather-protection bubbles) as well as in enclosed entrance areas of ropeways and cog railways, a respiratory mask of protection class FFP2 (an FFP2 mask) without an exhalation valve, or a mask of an equivalent or higher standard, must be worn.

This means that:

  • You do not have to wear an FFP2 mask while traveling in drag lifts and chairlifts that do not have weather-protection bubbles. You must, however, keep your mouth and nose covered.
  • You do not have to wear an FFP2 mask when queuing in outdoor areas. You must, however, keep your mouth and nose covered. Queuing areas that are covered but open at the sides are not considered enclosed areas.
  • In general, children up to age 6 are not required to keep their mouth and nose covered.
  • Children up to age 14 are not required to wear an FFP2 mask. They must, however, keep their mouth and nose covered.
  • Even those who are from the same household must wear an FFP2 mask when traveling in closed cabins/gondolas or chairlifts with weather-protection bubbles.

 

In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that, as long as you remain a safe distance away from others, you can have a relaxing and safe time in winter in the Zillertal Valley!

Zillertal cable car general information and organizational measures to safeguard a safe and relaxing vacation:

  • SIGNPOST AND INFORMATION POINTS IN THE SKI REGION:
    They draw your attention to our Code of Conduct at the cable cars and throughout the ski area.
  • MOUTH AND NOSE PROTECTION (MNS):
    Anyone aged 6 or older must cover their mouth and nose when using our cable cars/gondolas, chairlifts, drag lifts, and magic carpets as well as in all designated areas (e.g., cash desks, access areas, etc.).
    In all cable car cabins and chairlifts with weather-protection bubbles, you must wear an FFP2 mask or a mask of a higher standard. In all other situations, a commercially available medical respiratory mask, a bandana, or the like will suffice. In all cable car ticket offices of the Zillertal Arena you will receive a FFP2 mask and your personalised Zillertal Arena multifunctional scarf.
  • ORGANISED QUEUING AREAS:
    We set up the queuing areas independently of the current legal requirements so as to avoid having groups of people standing close together. Please remain at least 2 meters from others and wait in the cash desk area until the person in front of you has left the cash desk.
  • HAND HYGIENE:
    We will install sufficient hand disinfection facilities for you in the cable car stations in the indoor area.
  • NUMBER OF PERSONS:
    The number of persons permitted in each cable car cabin and on each chairlift with a weather-protection bubble is limited to 50% of the transport capacity. This does not apply when people from the same household are the only ones being transported.
  • DISINFECTION MEASRUES:
    We disinfect all cable car cabins regularly.
    We also carry out regular disinfection measures in elevator cabins, on escalators, and in sanitary facilities, ski depots, and first-aid rooms.
  • CABLE CAR EMPLOYEES:
    COVID-19 test: Employees are tested for Covid-19 before they start work for the first time. All those who are in contact with customers receive follow-up tests on a regular basis or as required.
    For everyone’s safety, employees are instructed to cover their mouth and nose whenever they are in direct contact with guests.


What you can do to help the situation for yourself and others:

  • USE OFF-PEAK TIMES:
    Take advantage of fewer crowds during off-peak times to get to the ski area and back to your accommodation in a relaxed manner. You can also chose to return to the valley station during off-peak times.
  • WEAR A MOUTH AND NOSE PROTECTION (MNP):
    Please always carry something to cover your mouth and nose with and use it whenever you cannot maintain the prescribed minimum distance to other people. You must cover your mouth and nose in the following areas: at the cable car ski pass salespoints, in the access areas of all cable cars (watch for signposting), in the stations, in the entry/exit areas, and while riding in cable cars (cabins, chair lifts, drag lifts), when using the magic carpets (training area), when using the toilet facilities, in the ski shop / ski depot.
  • KEEP YOUR DISTANCE:
    Please remain a sufficient distance away from others. Whenever possible, maintain the minimum distance in the cable car cabins as well.
  • ENSURE VENTILATION:
    Whenever possible, please open the windows of the cable car cabins during the ride.
  • PAY ATTENTION TO HAND HYGIENE:
    Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the cable car stations in the indoor area.
  • DISPOSE OF USED PROTECTIVE MASKS:
    Please dispose of your used protective mask or tissues properly rather than leaving them in the cable car cabins. Waste bins are available in the station areas.
  • FOLLOW INSTRUCTIONS:
    Please follow the general behaviour recommendations as well as the instructions of our employees, especially with regard to hygiene regulations.
  • CASHLESS PAYMENT OR EVEN BETTER: BUY SKI PASS ONLINE:
    In all areas of the Zillertal Arena, contactless payment should be used wherever possible. To avoid queuing at the cash desk, we offer our guests the possibility of buying the ski pass from the comfort of their own home in our webshop. You have the option of recharging an existing chip card or using QR codes to pick up your ski pass conveniently at our pick-up stations at all valley stations in the Zillertal Arena. Buy ski pass online now: www.zillertalarena.com/webshop. Furthermore, a contactless ski pass vending machine is available in every sub-region of the Zillertal Arena, which is available to our guests 24 hours a day.
  • HEAD FOR THE SLOPES ONLY IF YOU ARE HEALTHY:
    If you exhibit any symptoms that could indicate a possible Covid-19 infection (such as fever, cough, sore throat, or loss of taste/smell), please stay in your accommodation and immediately contact the reception desk of your accommodation or a doctor.
  • BEHAVE RESPONSIBLY:
    Please act responsibly to protect your own health as well as that of others.

 

FOOD AND BEVERAGE ON THE MOUNTAIN
The mountain restaurants will remain closed until further notice. Please bring along whatever food and drinks you might require.

TOILETS
Due to the ban on entering mountain restaurants, toilets are only available in the cable car station areas. Please inform yourself on site about the current situation.

 

OUR REQUEST TO YOU!

Please observe and follow our Covid-19 Code of Conduct and enjoy your winter holiday in the Zillertal ski areas! We are constantly evaluating the situation and reserve the right to modify our Code of Conduct according to any changes in legal or regulatory requirements.

Below you will find the Code of Conduct of the Zillertal Cable Cars as well as additional information sheets from the Austrian Chamber of Commerce / Cable Cars Association on the currently valid protective measures as a download:

 

Information sheet "Covid-19 code of conduct Zillertal cable cars"

Information sheet pandemic refund guarantee - Zillertal season tickets

Refund request Zillertal season tickets

Public transport & ski buses

Due to the current situation, there will be no ski bus traffic in the Zillertal Arena until further notice - only regular bus service between Zell and Gerlos, Rohrberg and Gerlosberg. Alle informatie over de actuele dienstregelingen en wijzigingen kunt u vinden op de websites: TRANSPORTVERENIGING TIROL VVT

Acommodations

Entry, exit and contact restrictions currently apply in Austria. Gastronomy, accommodation and leisure businesses have to stay closed. The opening of hotels, accommodations and gastronomy will take place as soon as the prevailing number of infections allows. You can get more information directly from your accommodation or at: https://www.sichere-gastfreundschaft.at/beherbergung/

Mountain gastronomy & Restaurants

Entry, exit and contact restrictions currently apply in Austria. Gastronomy, accommodation and leisure businesses have to stay closed. The opening of hotels, accommodations and gastronomy will take place as soon as the prevailing number of infections allows. You can get more information directly from your accommodation or at: https://www.sichere-gastfreundschaft.at/beherbergung/

Après Ski & Nightlife
Entry, exit and contact restrictions currently apply in Austria. Gastronomy, accommodation and leisure businesses have to stay closed. The opening of hotels, accommodations and gastronomy will take place as soon as the prevailing number of infections allows. You can get more information directly from your accommodation or at: https://www.sichere-gastfreundschaft.at/beherbergung/
Suspected cases of COVID-19 - What should I do?

Should you develop symptoms of COVID-19 (dry cough, fever, shortness of breath, etc.) during your stay, it is essential to call the Austrian medical emergency number 1450. You will then receive instructions and further steps (possible testing, isolation, etc.) from the authorities which must be followed without fail. Additionally, inform the host about the situation and isolate yourself if necessary.

In an emergency, please always call 144. Please also inform the emergency dispatcher that the symptoms could be a suspected case of COVID-19. If there is any suspicion of COVID-19, under no circumstances may the affected person visit a doctor’s office in person.

Covid-19 tests

Zell-Gerlos

Screeningzentrum Zell am Ziller - Zellmed im Ärztehaus
Antigen- und PCR-Tests
Stöcklerfeld 6, 6280 Zell am Ziller
Öffnungszeiten: täglich von 8:00 – 16:00 Uhr
Anmeldung via https://tiroltestet.leitstelle.tirol/

Arztpraxis Dr. Arnold Stöckl in Gerlos
nur unter vorheriger telefonischer Anmeldung und E-Card (Tel. 05284/20047)
Öffnungszeiten: MO/DI/MI/FR von 09:00 bis 12:00 & 16:00 bis 18:00 Uhr, DO von 10:00 bis 12:00 Uhr, SA von 09:00 bis 11:00 Uhr

Sportclinic Mayrhofen
Anitgen- und PCR Tests
Stillupklamm 830, 6290 Mayrhofen
Öffnungszeiten: MO-FR von 8:00 bis 17:00 Uhr, SA/SO/Feierrtag von 8:00 bis 16.00 Uhr
Anmeldung via https://tiroltestet.leitstelle.tirol/

Screeningzentrum Fügen
Antigen- und PCR Tests
Franziskusweg 1 (Festhalle Fügen), 6263 Fügen
Öffnungszeiten: täglich von 8:00 bis 16:00 Uhr
Anmeldung via https://tiroltestet.leitstelle.tirol/

Screeningstraße Schwaz
Antigen- und PCR Tests
Stanser Au 1 (Parkplatz der ehemaligen Disco Mausefalle), 6135 Stans
Öffnungszeiten: MO-FR von 7:00 bis 16:00 Uhr, SA/SO/Feiertag von 8:00 bis 16:00 Uhr
Anmeldung via https://tiroltestet.leitstelle.tirol/

 

Wald-Königsleiten

Here in Wald/Königsleiten we are very committed to ensuring you have a wonderful and stress-free holiday. For us, this includes regularly testing employees in most of the hotels and restaurants for the coronavirus using a PCR test. The same also applies to all ski schools and most private room and apartment landlords. For your safety, the employees of the Königsleiten cable cars are also tested for the coronavirus on a weekly basis using a PCR test. In addition to regular Covid testing in hotel, restaurant, private room rental and ski school areas, holidaymakers to the region can also get themselves tested.

Testing is carried out using the “PCR gargle test” and can be carried out at the test container in Königsleiten or at the tourist office in Wald. Please find out more information at the Wald-Königsleiten tourist board office (info@wald-koenigsleiten.at, 0043 6565 8243) about which day would be the ideal test day for you – for the journey home on Saturday, this will likely be the Wednesday or Thursday. You can get the PCR gargle test for €115 per person/test. The test result is sent to your mobile phone.

Download Wald-Königsleiten Covid-19 Information

 

Krimml-Hochkrimml

Extraordinary times require extraordinary measures! We are therefore doing everything we can to make it possible for you to enjoy a wonderful and, most importantly, safe winter holiday in Krimml/Hochkrimml. Since our priority is the health and safety of us all, our guests and employees, we offer regular employee testing and guest testing with a PCR gargle test. The laboratory analysis is carried out by the Tauernlabor GmbH of the Tauernkliniken in Zell am See. The test result can be accessed online within 48 hours on the Tauernlabor GmbH web portal. The costs for this are € 49.00 with a Krimml Guest Card or otherwise € 115.00 per person per test.

The prerequisites for the PCR gargle test are:

  • You have no symptoms!
  • Registration with Krimml Tourist Office in person or by telephone +43/6564/72390
  • In the event you are experiencing symptoms, please contact the helpline on +43/662/1450 or consult Dr. Uwe Mendl’s clinic in Wald/Pinzgau, +43/6565/8250 for an anti-gene rapid test for the price of € 65.00
What is the coronavirus “traffic light”?

The four-level color system of the Austrian coronavirus “traffic light” provides information about the current coronavirus situation in the respective district.

View Coronavirus traffic lights Austria

Current COVID-19 figures in Tyrol

Travel insurance

We recommend that our guests take out COVID-19 travel insurance to ensure a carefree holiday.
The travel insurance policy “Hotelstorno Plus” of our partner, the Europäische Reiseversicherung ERV, is a cancellation and accident insurance.

Calculate rates and obtain insurance here >>

 

More information to keep you safe on vacation

Cancellation guarantee for your winter vacation

Cancellation guarantee forSafe & worry-free: Uncertain times call for flexible solutions – this applies more than ever to vacation planning this year. Our goal is to give you exactly this flexibility for your winter vacation and enable you to plan a holiday that keeps you safe and worry-free your winter vacation.

Information for entry into Austria

Austria’s external borders are open but tourist travel is currently not possible. The Austrian federal government has announced border controls and a quarantine requirement when entering from risk areas.We are looking forward to welcoming you here! Entry is possible from most European countries and some non-European countries without a COVID-19 test or quarantine.

Ski and winter vacations in the coronavirus era

Last summer, Austria demonstrated how well responsible tourism can work in the days of COVID-19. We would be very pleased to offer you that same reliability if you choose to place your trust in us this winter!

Book your holiday in the mountains now!

„Happy & Safe“ - that's the motto for your winter holiday in the Zillertal Arena.