Working together to keep each other safe and healthy.

Skiing will be a little different this season. Nevertheless, you can benefit from an extensive range of special winter offers in the Zillertal and Pinzgau regions. The excitement of mountain skiing and the various activities that are available off the slopes will make any winter dream come true. Thanks to 147 km of slopes, with 52 cable cars and lifts and up to 2,500 meters of altitude, our ski ticket offers not only lots of winter fun, but also plenty of space to maintain social distancing. We also provide tubular neck warmers which can serve as masks in the wintertime. They are available free of charge in 3 versions in all sales outlets.

This page is continually updated and expanded.
Subject to change without notice.
As of Nov. 25, 2020

Happy & safe. Healthy together.

The safety and health of our guests, employees and residents is our top priority. In addition to the currently applicable requirements of the German Federal Government, we have also developed supplementary measures for your safety. Due to legal requirements, changes and adjustments of the measures may be necessary.

Each and every one of us has an important role to play in keeping us all safe. We therefore ask you to observe these preventative measures:

Guide for you as a guest

Wear a mouth-nose mask.

 

Keep sufficient distance from strangers.

 

Ensure ventilation of the gondola cabin during the ride.

 

Pay attention to hand hygiene.

 

Stay at home if you show signs of illness.

 

Always observe general hygiene rules.

 

Contactless payment if possible & use our online ski ticket shop

 

Personal responsibility for you & your family.

 

Observe signs & instructions of the employees.

 

Dispose of used tissues and (non-washable) masks.

 

Do not leave your mouth-nose mask in the gondola cabin.

 

Sneeze or cough into your bent arm or into a handkerchief.

 

Our COVID-19 security measures

COVID-19 Code of Conduct Zillertal Cable Cars

Dear winter sports fans!

Big changes have shaped the last months - COVID-19 influences our life worldwide. The safety and the health of each individual person are the focus of attention even more than before – also in the thinking and actions of our cable car company. Our regulations are based on those of the Austrian Federal Government, which provide for a range of measures to protect all guests and employees.

According to the current regulations of the Austrian Federal Government, cable cars are covered by the rules for public transport. A safety distance of 1 metre must always be maintained, but may be undercut if there is a heavy rush. Wherever the 1 metre distance cannot be maintained, a face mask (German: MNS) must be worn. This also applies to all queuing areas and the cash desk area. A face mask must always be worn in the cable car cabins, on the lift chairs and on the drag lift (double bar).

In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that you can spend relaxing and safe winter days in the Zillertal with 180 cable cars and lifts and 542 kilometres of slopes with sufficient safety distance!

 

General information and organisational measures of the Zillertal cable cars for your safe and relaxing vacation:

  • SIGNPOST AND INFORMATION POINTS IN THE SKI REGION:
    These draw your attention to our code of conduct at the cable cars and throughout the ski region.
  • FACE MASK (MNS):
    The wearing of a face mask is mandatory in the areas marked accordingly (see also below). In addition to the conventional mouth-nose masks, multifunctional cloths, ski masks, bandanas, buffs, loop scarves, etc. are also considered face masks according to current regulations. It is important that your mouth and nose are completely covered, thus avoiding the spread of droplets when speaking, coughing and sneezing. In all cable car ticket offices of the Zillertal Arena you will receive your personalised Zillertal Arena multifunctional scarf.
  • ORGANISED QUEUING AREAS:
    We organise the queuing areas independently of the current legal requirements in such a way that groups of people standing closely together are avoided as far as possible. Please keep a sufficient distance to strangers and wait in the cash desk area until the guest in front of you has left the cash desk.
  • HAND HYGIENE:
    For our cable car systems in the indoor area we install sufficient hand disinfection facilities for you.
  • NUMBER OF PERSONS:
    A reduction of the maximum number of persons permitted in the cable cars or chair lifts is not legally binding, but we refrain from exploiting the permitted capacities if the number of passengers is correspondingly low. A face mask must always be worn in the cable car cabins, on the lift chairs and on the drag lift (double bar).
  • DISINFECTION MEASRUES:
    All closed operating facilities (gondolas) are disinfected several times a day by means of cold atomisation. Disinfection measures are also regularly carried out in elevator cabins, escalators, sanitary facilities, ski depots and first aid rooms.
  • EMPLOYEES OF THE CABLE CARS:
    COVID-19 test: Employees are tested on Covid-19 before they start working for the first time. For those who are in contact with customers, follow-up tests are carried out on a regular basis or as required. Employees are instructed to wear a face mask in direct contact with guests for mutual protection.


What you can do to help the situation for yourself and others:

  • USE OFF-PEAK TIMES:
    Take advantage of the off-peak times with minimal crowding to get to the ski region and back to your accommodation in a relaxed manner: all Zillertal cable cars offer early start times to get to the ski region relaxed before the main rush. You can also choose off-peak times for your return trip to the valley. So you can also benefit from a relaxed journey in our free ski buses.
  • WEAR A FACE MASK:
    Please always carry a face mask with you and use it if the prescribed minimum distance to other people cannot be maintained. In these areas the wearing of a face mask (protective mask, tubular scarf, multifunctional scarf...) is obligatory: at the ski pass sales points of the cable cars, in the access area for all cable cars (pay attention to the marking), in the station, entry/exit area as well as during the ride on the cable cars (gondolas, chair lifts, drag lifts), when using the conveyor belts (training area), using the WC facilities, in the ski shop / ski depot, on the ski bus, in mountain gastronomy in accordance with the specifications listed below:
  • KEEP YOUR DISTANCE:
    Please keep sufficient distance from other people outside your household. If possible, the minimum distance must also be maintained in the cable car gondolas.
  • ENSURE VENTILATION:
    If necessary, please ventilate the cable car cabins during the trip.
  • PAY ATTENTION TO HAND HYGIENE:
    Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the cable car stations in the indoor area.
  • DISPOSE OF USED FACE MASKS:
    Please do not leave your used face mask or tissues in the cable car gondolas, but dispose of them properly. Waste bins are available in the station areas.
  • FOLLOW INSTRUCTIONS:
    Please follow the recommendations for conduct and also the instructions of our employees, especially with regard to the applicable hygiene regulations.
  • CASHLESS PAYMENT OR EVEN BETTER: BUY SKI PASS ONLINE:
    In all areas of the Zillertal Arena, contactless payment should be used wherever possible. To avoid queuing at the cash desk, we offer our guests the possibility of buying the ski pass from the comfort of their own home in our webshop. You have the option of recharging an existing chip card or using QR codes to pick up your ski pass conveniently at our pick-up stations at all valley stations in the Zillertal Arena. Buy ski pass online now: www.zillertalarena.com/webshop. Furthermore, a contactless ski pass vending machine is available in every sub-region of the Zillertal Arena, which is available to our guests 24 hours a day.
  • ONLY HEALTHY ON THE SLOPES:
    If you have symptoms that could indicate a possible Covid-19 infection (fever, cough, sore throat, loss of taste/smell...), please stay in your accommodation and contact the reception of your accommodation or a doctor immediately.
  • SHOW PERSONAL RESPONSIBLITY:
    Please show personal responsibility and thereby protect your health and the health of your fellow human beings.

 

OUR REQUEST TO YOU!

Please note and follow our Covid-19 Code of Conduct and enjoy your winter holiday in the Zillertal ski regions! We are continuously evaluating the situation and adapting our Code of Conduct to any changes in legal or regulatory requirements.

Below you will find the Code of Conduct of the Zillertal Cable Cars as well as additional information sheets from the Austrian Chamber of Commerce / Cable Cars Association on the currently valid protective measures as a download:

 

Information sheet "Covid-19 code of conduct Zillertal cable cars"

Information sheet pandemic refund guarantee - Zillertal season tickets

Refund request Zillertal season tickets

Information sheet “Before and during the gondola ride”

Public transport & ski buses

In the 2020/21 winter season, our public and ski buses will continue to be an environmentally friendly way for you to reach your destination in comfort. Please observe the general hygiene & distancing rules in the respective means of transport.

  • All passengers must wear a face mask over their mouth and nose.
  • We recommend that you also wear it in the bus stop area if the minimum distance to strangers cannot be maintained.
  • In addition to the passengers, all bus drivers who come into contact with guests are also instructed to wear a face mask.
  • Surface disinfection and bus ventilation measures are carried out daily in the ski and public buses.
  • The buses are continuously ventilated during breaks or idling times.
  • We would like to point out that the buses and also the bus stops can get very busy, especially at peak times between 8:30 and 9:30 a.m. and between 3:30 and 4:30 p.m. We ask that you be considerate of your fellow passengers and make sure to enter and exit the buses in an orderly fashion.
  • Additional buses can be used if necessary, but we ask all guests to plan their journey carefully. We expressly reserve the right to limit the number of persons on the public and ski buses.


You can find all information about the current timetables and changes on the websites: VERKEHRSVERBUND TIROL VVT

Ski schools

Here you will find the general rules for visiting a ski school. We kindly ask you to enquire about all further measures in detail directly at your ski school in the Zillertal Arena.
To the Zillertal Arena ski schools >>

  • When entering public places, people who do not live in the same household, including other groups, must always keep a distance of at least one metre from each other.
  • When the minimum distance of one metre between ski instructor and ski student cannot be adhered to e.g. for absolutely necessary assistance within the scope of snow sports lessons or for assistance after falls, a face mask must be worn.
  • In order to facilitate compliance with the distance rule (1 metre minimum distance), it is recommended that groups are limited to maximum 10 persons and the composition of the group at the beginning should be maintained thereafter.
  • In order to avoid an accumulation of many groups, the meeting places are chosen to be as spacious as possible. The starting times for private or group lessons are planned in such a way that large group gatherings are avoided.
  • During the use of cable cars you must comply with the safety measures in the ski region. Please pay attention to the signs and loudspeaker announcements on site.
  • Ski courses should, as far as possible, be booked online in advance.
  • The general hygiene rules (wash & disinfect hands) should always be followed!
  • Stay at home if you show signs of illness.
Acommodations

Basic summary of the Covid-19 version of the Regulation on the Easing of Restrictions and the recommendations of the Austrian Chamber of Commerce:

  • At least 1 metre distance to people who do not live in the same household. The minimum distance does not apply if the risk of infection can be minimised by suitable protective measures for spatial separation (plexiglas panes, etc.). Compliance with the minimum distance also applies to fitness and wellness areas. Please refer to the information of the respective accommodation establishment.
  • Wear a face mask in generally accessible indoor areas. Children up to the age of 6 years or persons who cannot be expected to wear this for health reasons are exempt.
  • If possible please reserve in advance. Reduce congestion at the reception and in the restaurant.
  • If possible use contactless payment. Preferably pay the invoice by card.
  • Following the instructions of the employees is obligatory.
  • Do not shake hands or hug.
  • Wash your hands several times a day with soap and water at for at least 30 seconds .
  • Avoid touching your face with uncleaned hands.
  • Sneeze or cough into your bent arm or into a handkerchief.
  • If you show signs of illness do not travel. If you have any signs of illness during your stay, contact your host.

 

With your prudence, you protect yourself as well as the other guests and your hosts! You can get more information directly from your accommodation or at: https://www.sichere-gastfreundschaft.at/beherbergung/

Mountain gastronomy & Restaurants

Basic summary of the Covid-19 version of the Regulation on the Easing of Restrictions and the recommendations of the Austrian Chamber of Commerce:

  • At least 1 metre distance from other people who are not in your own visitor group (max. 10 adults plus their underage children or persons from the same household). In all restaurants, attention is paid to the legally prescribed table distances. A maximum of 10 people may sit at each table.
  • Food and drinks may only be consumed sitting down !
  • Mandatory wearing of a face mask in enclosed spaces for guests away from the place where food and drinks are handed out. At the tables themselves, no face mask is required. Self-service is permitted, provided that the risk of infection can be minimised by special hygienic precautions. In the self-service area, the wearing of a face mask is mandatory.
  • If possible please book a table in advance.
  • Contactless payment if possible. Preferably pay the invoice by card.
  • Following the instructions of the employees is obligatory.
  • Do not shake hands or hug.
  • Wash your hands several times a day with soap and water at for at least 30 seconds . Avoid touching your face with uncleaned hands.
  • Sneeze or cough into your bent arm or into a handkerchief.
  • Stay at home if you show signs of illness.


With your prudence, you protect yourself as well as the other guests and your hosts! You can obtain more information directly from the restaurant or at: https://www.sichere-gastfreundschaft.at/gastronomie/

Après Ski & Nightlife
Our Après-Ski will be taking place in a slightly different way than usual during the 2020/2021 winter season. Drinks and food may only be consumed while seated, both indoors and outdoors. This is intended to prevent standing or dancing in a crowded area. Musical entertainment will take the form of background music. Every guest is registered via QR code or registration sheet in order to be able to quickly start contact tracing for any suspected cases of COVID-19. With these precautions in place, nothing can get in the way of a cozy get-together to discuss the day’s skiing with family and friends. According to the current decree of the federal government, for the time being, our Après-Ski activities will have to end at 10:00 p.m.
Suspected cases of COVID-19 - What should I do?

Should you develop symptoms of COVID-19 (dry cough, fever, shortness of breath, etc.) during your stay, it is essential to call the Austrian medical emergency number 1450. You will then receive instructions and further steps (possible testing, isolation, etc.) from the authorities which must be followed without fail. Additionally, inform the host about the situation and isolate yourself if necessary.

In an emergency, please always call 144. Please also inform the emergency dispatcher that the symptoms could be a suspected case of COVID-19. If there is any suspicion of COVID-19, under no circumstances may the affected person visit a doctor’s office in person.

Covid-19 tests for guests

Holiday in Zell-Gerlos

In addition to regular Covid-19 testing for the many employees in the accommodation facilities, restaurants and catering facilities, ski schools and ski rental shops, as well as other business sectors, guests in the Zell-Gerlos region also have the opportunity to get tested on site.

Testing is done using the “PCR gargle test” and can be carried out directly on the premises at various accommodation facilities. The Zell-Gerlos tourist board also have public venues where testing can be carried out. You can get more information about this from the Zell-Gerlos tourist office (info@zell-gerlos.at, 0043 5282 2281).

 

Holiday in Wald-Königsleiten

Here in Wald/Königsleiten we are very committed to ensuring you have a wonderful and stress-free holiday. For us, this includes regularly testing employees in most of the hotels and restaurants for the coronavirus using a PCR test. The same also applies to all ski schools and most private room and apartment landlords. For your safety, the employees of the Königsleiten cable cars are also tested for the coronavirus on a weekly basis using a PCR test. In addition to regular Covid testing in hotel, restaurant, private room rental and ski school areas, holidaymakers to the region can also get themselves tested.

Testing is carried out using the “PCR gargle test” and can be carried out at the test container in Königsleiten or at the tourist office in Wald. Please find out more information at the Wald-Königsleiten tourist board office (info@wald-koenigsleiten.at, 0043 6565 8243) about which day would be the ideal test day for you – for the journey home on Saturday, this will likely be the Wednesday or Thursday. You can get the PCR gargle test for €115 per person/test. The test result is sent to your mobile phone.

Download Wald-Königsleiten Covid-19 Information

 

Holiday in Krimml-Hochkrimml

Information will follow shortly.

Travel warnings

German travel warnings for Tyrol & Salzburger Land (not all are listed here):

From Germany, there is currently a travel warning for Tyrol (with the exception of the municipality of Jungholz). Visitors must currently observe the following information when traveling home:

  • When entering Germany from a high-risk area, a digital entry application must be submitted at www.einreiseanmeldung.de starting immediately
  • A negative test (not older than 48 hours) is considered an exception for:
    • People who are essential workers
    • Visits for family reasons (longer than 72 hours)
    • Employees of transport companies, police officers, sports sector (only athletes/functionaries)
    • Persons traveling for professional, study or training reasons and who cannot be postponed for up to 5 days
  • Otherwise, a 10-day compulsory quarantine applies for holiday returnees from all areas on the RKI warning list. The quarantine can be terminated with a negative test after a minimum of five days.
  • Caution! Different regulations apply in the respective federal states; more information here.

 

For short stays in Tyrol, several German federal states have made exceptions – here are some of them:

  • Bavaria: Visitors who have stayed in Tyrol for less than 24 hours and have not taken part in a cultural event, sporting event, public festival or any other recreational activity do not have to comply with quarantine regulations on their return journey and do not need a COVID-19 test.
  • Baden-Württemberg: Visitors who have stayed in Tyrol for less than 24 hours do not have to comply with quarantine regulations on their return journey and do not require a COVID-19 test.
  • Rhineland-Palatinate & Saarland: Visitors who have stayed in Tyrol for less than 72 hours do not have to comply with quarantine regulations on their return journey and do not require a COVID-19 test.

 

All details of the model quarantine regulation are available here.

 

Travel warnings for Tyrol from other countries (not all are listed here):

Netherlands:

  • Travel warning for all of Austria
  • Mandatory 10-day home quarantine for travelers (not replaceable by negative PCR test)


Belgium:

  • Austria has been placed on the “red list”
  • Until at least Nov. 15, 2020, in the case of a return journey without symptoms, there is no obligation to take a test after entry into Belgium.
  • In the course of the online registration, the authorities will decide whether travelers must enter a 10-day quarantine after arrival.


Great Britain:

  • Travel warning for all of Austria
  • Travelers from Austria must register themselves
  • Mandatory 14-day home quarantine for travelers from Austria (cannot be replaced by negative PCR test)


All travel warnings at a glance >>

What is the coronavirus “traffic light”?

The four-level color system of the Austrian coronavirus “traffic light” provides information about the current coronavirus situation in the respective district.

View Coronavirus traffic lights Austria

Current COVID-19 figures in Tyrol

Travel insurance

We recommend that our guests take out COVID-19 travel insurance to ensure a carefree holiday.
The travel insurance policy “Hotelstorno Plus” of our partner, the Europäische Reiseversicherung ERV, is a cancellation and accident insurance.

Calculate rates and obtain insurance here >>

 

More information to keep you safe on vacation

Cancellation guarantee for your winter vacation

Cancellation guarantee forSafe & worry-free: Uncertain times call for flexible solutions – this applies more than ever to vacation planning this year. Our goal is to give you exactly this flexibility for your winter vacation and enable you to plan a holiday that keeps you safe and worry-free your winter vacation.

Information for entry into Austria

Austria’s external borders are open. We are looking forward to welcoming you here! Entry is possible from most European countries and some non-European countries without a COVID-19 test or quarantine.

Ski and winter vacations in the coronavirus era

Last summer, Austria demonstrated how well responsible tourism can work in the days of COVID-19. We would be very pleased to offer you that same reliability if you choose to place your trust in us this winter!

Book your holiday in the mountains now!

„Happy & Safe“ - that's the motto for your winter holiday in the Zillertal Arena.