Declaration on accessibility

We, Zeller Bergbahnen Zillertal GmbH & Co KG, undertake to make our website accessible in accordance with the currently valid version of the Accessibility Act for the implementation of the European Accessibility Act (Directive 2019/882) concerning the accessibility requirements of products and services.

The Web Content Accessibility Guideline – WCAG 2.2 has been complied with as far as possible.

This declaration on accessibility applies to the website www.zillertalarena.com.

Status of compliance with the requirements

This website is only partially compliant with conformance level AA of the Web Content Accessibility Guidelines – WCAG 2.2 due to the following incompatibilities.

Non-accessible content

The content detailed below is not accessible for the following reasons:

INCOMPATIBILITY WITH ACCESSIBILITY REQUIREMENTS
Some images and graphics still do not have adequate or any alternative text. This is an infringement of the non-text content success criterion. We are working on providing appropriate alternative texts for new content promptly and to revise those for older content.

The shortcomings in the following success criteria will be remedied by our content team and our technical department over the course of the next development cycles:

• Individual text passages do not have sufficient contrast between the font and background. Elements that consist of the yellow/white combination (button/headings) do not have sufficient contrast, so the requirements are not met in full.
• For the WCAG success criterion of readability, we randomly checked our website for texts written foreign languages. Pages that take text from an interface and/or where a fallback language (in most cases German or English) is used still need to be correctly identified as such. If you can find any other expressions that require identification, please let us know.

Our websites are presented in accordance with the current technical possibilities and standards. We carried out a random check of the order in which elements in the main content are technically presented. If you find any problems with the implementation of any individual elements, please forward your suggestions to us.

We also carried out a random check of our website for visual animation as well as audio and video files. If you find any other audiovisual content for which you require text alternatives or subtitles, or if you find animations that require interruption mechanisms, please let us know.

DISPROPORTIONATE BURDEN
Some of our videos do not have an audio description. This means that the WCAG success criterion (recorded audio description) is not met. We take the view that fixing this would represent a disproportionate burden in terms of the accessibility requirements. The video on the homepage which plays automatically in the header does not have audio and does not therefore require an audio description.

This content does not fall within the scope of the applicable legislation

PDF documents and Office documents, in most cases older ones, are not accessible. For example, PDF documents are not tagged, so that they cannot be recognised and used by screen reader users, or they can only be recognised and used to an inadequate degree. This means that the WCAG success criterion 4.1.2 (name, role, value) is not met.

Creation of this declaration on accessibility

This declaration was created on 21/01/2025. The assessment of the website’s compatibility with the Austrian Accessibility Act (BaFG) was carried out in the form of a self-test according to WCAG 2.2.
This declaration was last updated on 21/01/2025.

Feedback & contact information

The offers and services on this website are continuously improved, replaced and expanded. Usability and accessibility are exceptionally important to us in this endeavour. If you notice any barriers that prevent you from using our website and which are not described in this declaration, please contact us via this email address [email protected].

CONTACT
Zeller Bergbahnen Zillertal GmbH & Co KG
Rohr 23
6280 Zell am Ziller
Austria
Tel: +43 5282 7165
E-Mail: [email protected] 

Enforcement procedures

If you do not receive satisfactory answers from the contact options referred to above, you have the right to submit a complaint to the Complaints Office of the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form for the Complaints Office.

The FFG reviews complaints to determine whether they relate to infringements of the provisions of the Web Accessibility Act, in particular deficiencies surrounding compliance with the accessibility requirements on the part of the federal government or its affiliated institutions.

If the complaint is justified, the FFG is required issue recommendations for action to the federal government or the legal entities concerned and must propose measures to remedy the deficiencies.

Further information on the complaints procedure

Information in accordance with the Accessibility Act (BaFG)

Accessibility Statement Feratel

feratel media technologies AG strives to make the TOSC5 website widget accessible in accordance with the Accessibility Act (BaFG) as amended to implement Directive (EU) 2019/882 of the European Parliament and of the Council of 28 June 2025 on the accessibility of websites and mobile applications.

This accessibility statement applies exclusively to the TOSC5 website widget (booking and information widget) integrated on this website. 

Status of compatibility with the requirements

The TOSC5 website widget is partially compliant with conformity level AA of the "Web Accessibility Guidelines – WCAG 2.1" or with the applicable European standard EN 301 549 V 3.2.1 (2021-03) due to the following incompatibilities and exceptions.

Non-accessible content

The content listed below is not accessible for the following reasons:

a) Incompatibility with the BaFG

• C.9.1.1.1 – For some non-text content presented to users, there is no equivalent text alternative that serves the same purpose.
• C.9.1.3.1 – In some cases, information, structure, or relationships conveyed through the presentation of pages cannot be programmatically determined (or are not available via text).
• C.9.1.3.2 – In some instances where the order in which content is presented affects its meaning, this order is only visual and not structural.
• C.9.1.4.3 – The visual presentation of text and images containing text does not always meet the required minimum contrast ratio, except for the exemptions provided in the regulations (e.g., logos).
• C.9.1.4.10 – Content that does not require a two-dimensional layout (such as data tables or maps) is not reflowed when resized.
• C.9.2.1.1 – Some features cannot be operated through a keyboard (or an equivalent input interface).
• C.9.2.2.2 – Some animations, blinking, scrolling, or auto-updating information are automatically started, last longer than five seconds, or are presented simultaneously with other content, and there are no mechanisms to stop or hide them.
• C.9.2.4.3 – On some web pages that can be navigated sequentially and where navigation order affects meaning and functionality, some focusable objects do not receive focus in an order that preserves their meaning and operability.
• C.9.2.4.6 – Headings and/or labels do not sufficiently describe the content or functionality.
• C.9.3.3.2 – In some cases, no labels or instructions are provided when user input is required.
• C.9.4.1.2 – In some instances, user interface components (including form elements, links, and script-generated components...) do not have their name, role, status, properties, and values correctly set or updated, or assistive technologies and users are not notified of changes.
• C.9.4.1.3 – In some cases, status messages are not presented to users in a way that assistive technologies can interpret them without shifting focus.

b) Disproportionate Burden   

Implementing the PDFs contained in the TOSC5 website widget in an accessible manner and creating the accessibility statement in plain language currently represents a disproportionate burden. They are therefore an exception. 

c) The content does not fall within the scope of the applicable legislation

A sign language version is not mandatory under the applicable legislation.

Preparation of this accessibility statement

This accessibility statement was issued on June 24, 2025.

The assessment of the compatibility of the TOSC5 website widget with the BaFG for the implementation of the requirements of Directive (EU) 2019/882 was carried out in the form of a review according to WCAG 2.1 at conformity level AA in May 2025. 

This statement was updated on June 24, 2025.

Feedback and contact details

The offers and services via the TOSC5 website widget are continuously improved, updated and expanded. Usability and accessibility are very important to us.

If you notice any barriers that prevent you from using our TOSC5 website widget – issues not described in this statement, deficiencies in compliance with accessibility requirements – please let us know by email. We will review your request and contact you as soon as possible.

Please send us all messages and suggestions to [email protected]. Please describe the problem and provide us with the URL(s) of the affected website or document.

Contact:

• E-mail: [email protected]
• Phone Number: +43 512 7280-0
• feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck

We will review your request and get back to you as soon as possible.

Enforcement

If you do not receive satisfactory answers from the above-mentioned contact option, you can contact the Social Ministry Service, Upper Austria Regional Office by means of a complaint.

Contact:

• Gruberstraße 63, 4021 Linz
• Phone: 0732/7604-0
• Fax: 0732/7604-4400
• E-mail: [email protected] 

The complaints are examined by the Ministry of Social Affairs to determine whether they relate to violations of the requirements of the Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an entity attributable to it.

If the complaint is justified, the Ministry of Social Affairs shall make recommendations for action to the Federation or the legal entities concerned and propose measures to remedy the existing deficiencies.