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COVID-19 safeguards

We are currently in an exceptional situation. All the more reason for us to look onwards and upwards to the 2021/22 winter with confidence and we are already looking forward to finally welcoming our guests back to the largest ski area in the Zillertal. After many hard months, in which one lockdown followed the next, we very much hope that normality will return soon and we will be able to swish down the freshly prepared slopes again in the coming season.

The Austrian federal government has drawn up a 3-step plan for the winter. Depending on the level, different measures are planned for each area.

  • Stage 1: Currently valid
  • Stage 2: As of 7 days after the intensive care bed occupancy rate of 15% has been exceeded (300 beds)
  • Stage 3: As of 7 days after the intensive care bed occupancy rate of 20% has been exceeded (400 beds)


The most important at a glance

  • General rule (3-G proof): Recovered, tested, vaccinated as entry condition
  • Carry a valid 3-G proof with you on arrival!
  • FFP2-mask / mouth and nose protection mandatory where necessary
  • Registration mandatory in restaurants and catering establishments
  • Current entry requirements for Austria

This page is regularly updated and amended.
Subject to change.
Last update 18/10/2021

HAPPY & SAFE. KEEPING HEALTHY TOGETHER.

The safety and health of our guests, employees and residents is our top priority. In addition to the current federal government requirements, we have put in place additional measures for your safety. Statutory requirements may result in changes and adjustments to those measures.

Each and every one of us has an important contribution to make to everyone’s safety. Please therefore comply with the following preventive measures:

GUIDE FOR VISITORS

Wear a FFP2 mask to protect yourself and others.
Wear a FFP2 mask to protect yourself and others.
Keep the cable car cabins ventilated during your journey.
Keep the cable car cabins ventilated during your journey.
3-G proof & registration as entry requirement for gastronomy.
3-G proof & registration as entry requirement for gastronomy.
Maintain a distance of at least 1 m from others.
Maintain a distance of at least 1 m from others.
Wash & disinfect your hands regularly.
Wash & disinfect your hands regularly.
Stay at home if you have any signs of illness.
Stay at home if you have any signs of illness.
Always observe general hygiene rules.
Always observe general hygiene rules.
If possible, use contactless payments & the online shop.
If possible, use contactless payments & the online shop.
Take responsibility for yourself & your family.
Take responsibility for yourself & your family.
Follow signs & staff instructions.
Follow signs & staff instructions.
Dispose of used tissues & masks safely.
Dispose of used tissues & masks safely.
Do not leave face coverings in the cable car.
Do not leave face coverings in the cable car.
Sneeze or cough into the crook of your arm or into a tissue.
Sneeze or cough into the crook of your arm or into a tissue.

In all accommodations, culinary establishments, leisure facilities and at events, the following applies:

VACCINATED

  • Proof by means of immunisation passport, immunisation card or print-out
  • From the second vaccination (must not be more than 360 days ago)
  • As of the 22nd day after vaccination with vaccine requiring only one jab (must not be more than 270 days ago)
  • For people who have already recovered and who have previously been vaccinated, the vaccination is valid for 360 days from the time of vaccination.

TESTED

  • Negative PCR-Test (validity: 72 hours)
  • Negative antigen test from test centre, physician, pharmacy, etc. (validity: 24 hours); For foreign guests, antigen tests from a physician or the pharmacy are not free!
  • Negative antigen test for self-administration (self-test), recorded in an official data processing system (validity: 24 hours).
  • Exempted from mandatory testing are children under 12 years of age To them, their parents’ status applies.

RECOVERED

  • Up to 6 months after end of the infection (proof: Isolation certificate, medical confirmation)
  • Positive antibody test, no older than 3 months

The last months have been shaped by big changes - COVID-19 affects our lives everywhere in the world. Safety and the personal health of each individual are the highest good and the focus of attention for our cable car companies. We build on the regulations of the Austrian Federal Government, which provide for a range of measures to protect all guests and employees.

The cable car operators must ensure that their guests are always informed about the current regulations. We comply with this requirement by means of signs, pictograms, tapes, barriers, partition grids, security personnel or other suitable measures.

There is an obligation to wear an FFP2 mask in all closed areas and when travelling by cable car, as § 1 COVID-19-ÖV defines the mask as a "respiratory protection mask of protection class FFP2 (FFP2 mask) without an exhalation valve or a mask with at least an equivalent standard".

  • Persons from the same household must also wear an FFP2 mask when travelling in enclosed means of transport.
  • Children up to the age of 6 are generally exempt from the obligation to wear a mouth-nose protection.
  • Children up to the age of 14 are exempt from the obligation to wear an FFP2 mask. However, they must wear other tight-fitting mechanical protection covering the mouth and nose area (commercially available medical respirator, hose scarf or similar)

In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that you can spend relaxing and safe holidays in the Zillertal by maintaining a sufficient safety distance.

 

Zillertal cable car general information and organizational measures to ensure a safe and relaxing vacation:

  • Signposting: The signposts point out our Code of Conduct. Please follow it in the interest of all our safety.
  • Organised queuing areas:We organise the queuing areas independently of the current legal requirements in such a way that groups of people standing close together are avoided as far as possible. Please keep distance to strangers and wait in the cash desk area until the guest in front of you has left the cash desk.
  • Hand hygiene: For our cable car indoor areas we will install sufficient hand disinfection facilities for you.
  • Number of persons: There are no restrictions on the possible transport capacity in closed means of transport, so all cable car systems can be used to full capacity. However, depending on the number of guests, attempts are made not to exhaust the transport capacity - especially in the case of large cabins - in order to offer our guests more space.
  • Disinfection measures:All cable car cabins are regularly disinfected by us. Disinfection measures are also regularly carried out in elevator cabins, on escalators, in sanitary facilities and first aid rooms.
  • Cable car employees: Employees in direct contact with guests are instructed to wear an FFP2 mask in closed rooms for mutual protection, unless the risk of infection is minimized by other suitable protective measures.

What you can do to help keep everyone safe:

  • Use off-peak times: Take advantage of the off-peak times with low crowding to get up the mountain and back to your accommodation in a relaxed manner. You can also return to the valley station in off-peak times.
  • Wear a mouth and nose protection (MNP): Please always carry a mouth and nose protection with you and use it if the prescribed minimum distance to other people cannot be maintained.
    Wearing an MNP is compulsory in all closed areas and when using our cable cars and chairlifts from the age of 6.
    Only FFP2 masks without an exhalation valve or a mask with at least an equivalent standard are considered MNPs in the cable car cabins and on lift chairs with weather protection bonnets.
    • Persons from the same household must also wear an FFP2 mask when travelling in enclosed means of transport.
    • Children up to the age of 6 are generally exempt from the obligation to wear a mouth-nose protection.
    • Children up to the age of 14 are exempt from the obligation to wear an FFP2 mask. However, they must wear other tight-fitting mechanical protection covering the mouth and nose area (commercially available medical respirator, hose scarf or similar
    • In open transport vehicles (drag lifts, lift chairs without weather protection bonnets) as well as in the open entrance and exit areas of facilities there is no mask required.
  • Keep your distance: Please keep sufficient distance from strangers.
  • Ensure ventilation: If necessary, please ventilate the cable car cabins during the trip.
  • Pay attention to hand hygiene: Please observe the general rules of hygiene and wash your hands regularly. Disinfectant dispensers are available in the cable car stations in the indoor area.
  • Dispose of used protective masks: Please do not leave your used protective mask or handkerchiefs in the cable car cabins, but dispose of them properly. Waste bins are available in the station areas.
  • Follow instructions: Please follow the general behaviour recommendations and also the instructions of our employees, especially with regard to the hygiene regulations.
  • Cashless payment or even better: Buy ticket ONLINE or at the vending machine: If possible, make use of the cashless payment option or buy your ticket directly at the online shop.
  • Only head up the mountain if you’re healthy: If you have symptoms that could indicate a possible Covid-19 infection (fever, cough, sore throat, loss of taste/smell, ...), please stay in your accommodation and contact the reception of your accommodation or a doctor immediately.
  • Behave responsibly: Please conduct yourself responsibly to protect your own health and that of others.

Our request! Please observe and follow our Covid-19 Code of Conduct and enjoy your holiday in the Zillertal mountains!
We are evaluating the situation on an on-going basis and will adapt our Code of Conduct to any changes in legal or regulatory requirements.

Download the Code of Conduct for Zillertaler Seilbahnen

Last update: 15/09/2021

  • FFP2-masks protection mandatory (also at the bus stops)
  • All buses are regularly aired out and disinfected

In principle, the genera rule (recovered, tested, vaccinated) applies.

  • Stage 1: Guests must show a valid negative test result, proof of vaccination or proof of recovery. Antigen tests are only valid for 24 hours instead of 48 hours.
  • From level 2: Antigen tests with self-collection ("living room tests") are no longer permitted as proof of entry.
  • If stage 3 comes into force, rapid antigen tests (such as test lanes or pharmacies) will also no longer be valid as proof of entry. Then only a valid negative PCR test result, proof of vaccination or proof of recovery will be valid as proof of entry.

The same rules generally apply for après-ski as for night catering.

  • Level 1: Guests must show a valid negative PCR test result, proof of vaccination or evidence of recovery. Antibody proof or antigen tests are not sufficient.
  • From level 2: For night catering establishments and après-ski, the 2G rule (vaccinated and recovered - no tests as proof) is introduced.
  • Regulation for unvaccinated employees: the mandatory wearing of an FFP2 mask and regular testing utilizing a PCR test - but at least three times a week.

Zell-Gerlos Tourist Association

Local testing services in Zell-Gerlos:

  • “Tirol testet” test centre, Zellmed am Ärztehaus, Stöcklerfeld 6, 6280 Zell am Ziller
    Costs/options: Lateral flow test: Free of charge
    Results: Lateral flow test: Approx. 15 minutes
    Registration: Please book at https://tiroltestet.leitstelle.tirol/. Visitors provide the address of their accommodation on the registration form.
    Testing hours: Tuesday and Wednesday: from 8 a.m. to 1 p.m., exact test time as selected in online registration
     
  • Gerlosstein-Apotheke pharmacy, Dorfplatz 3a, 6280 Zell am Ziller
    Costs/options:
    Lateral flow test: € 29,- (Result: After 15 minutes)
    PCR test: € 69,- (Result: next day)
    Registration: By phone on +43 5282 2641
    Testing hours: Monday until Friday from 8.30 a.m. to 09.30 a.m. and 3.00 p.m. to 3.45 p.m.
     
  • “Tirol testet” test station, Dorfbahn Gerlos, Gerlos 141a
    temporarily closed
     
  • Self-test in your accommodation
    Costs/options: Self-test: free of charge
    Result: Self-test: 5 minutes
    Registration: Registration required via https://selbsttest.tirol/register
    Address: The self-tests are provided by the accommodation and are valid for 24 hours.
     
  • Dr. med. Herwig Kunczicky, Stöcklerfeld 6, 6280 Zell am Ziller
    Antigen test: chargeable - € 35, - // PCR test: chargeable - € 120, -
    Results: Lateral flow test: 15 minutes // PCR test: Next day
    Registration: By phone on +43 5282 4200
     
  • Dr. med. Wegscheider, Rosengartenweg 9, 6280 Zell am Ziller
    Lateral flow test: Free of charge // PCR test: €100.00
    Results: Lateral flow test: Approx. 15 minutes // PCR test: Next day
    Registration: By phone on +43 5282 20808 or +43 664 135 98 26

Wald-Königsleiten Tourist Association

Covid-19 test station in Königsleiten closed until further notice!

Rapid lateral flow tests are available at the practice of Dr. Uwe Mendel in Wald during practice opening hours by appointment on +43 6565 8250!

Opening hours (practice, consultation hours):
MON: 8.00 a.m.-12.00 noon
TUES: 3.00-7.00 p.m.
WEDS: 8.00 a.m.-12.00 noon
THURS: 8.00 a.m.-12.00 noon and 5.00-6.00 p.m.
FRI: 7.30-11.30 a.m.

Many establishments offer their own guests rapid lateral flow tests actually at their establishment! The public test centre at the National Park Centre in Mittersill is still open. To register and book an appointment, please visit www.salzburg-testet.at

Krimml-Hochkrimml Tourist Association

TEST SERVICE AT YOUR ACCOMMODATION
Some accommodation establishments offer a test service for guests. Please contact your accommodation provider directly for information.

DR. MENDEL’S PRACTICE (Wald No. 70, 5742 Wald im Pinzgau)
Test service:

  • MON, WEDS: 8.00 a.m.-12.00 noon
  • TUES: 3.00-7.00 p.m.
  • THURS: 8.00 a.m.-12.00 noon and 5.00-6.00 p.m.
  • FRI: 7.30-11.30 a.m.

You must book an appointment: Tel. +43 (0)6565 8250
Price: €25.00/Lateral flow test (valid for 48 hours)

NATIONAL PARK CENTRE (Gerlos Straße 18, 5743 Mittersill)
Test service:

  • MON, WEDS, FRI: 7.00 a.m.-6.00 p.m.
  • TUES, THURS: 9.00 a.m.-7.00 p.m.
  • SAT: 9.00 a.m.-5.00 p.m.

To register and make an appointment, please visit: https://anmeldung.salzburg-testet.at or call 1450
Price: free/monitored self-test (valid for 48 hours))

Please bring your ID and e-card with you to the test!

If you develop symptoms of COVID-19 (dry cough, temperature, shortness of breath, etc.) during your stay, you must call the Austrian emergency number 1450. You will then be given instructions and told what steps to take (for example testing, isolation, etc.); those instructions must be followed. You should also inform your accommodation provider and isolate if necessary.

For emergencies, please always call 144. Please tell the 144 operator that your symptoms could indicate a case of COVID-19. Under no circumstances should you go to the doctor’s if you suspect you have COVID-19.

More information

We recommend that visitors purchase COVID-19 travel insurance to ensure a stress-free holiday. “Hotel Cancellation Plus” travel insurance offered by our partner, the insurer Europäische Reiseversicherung ERV, is a cancellation and accident policy.

Calculate your premium and take out insurance here

BOOK YOUR TIME OUT NOW

“Happy & Safe” – that’s the motto for your holiday in the Zillertal Arena.

More information for a safe holiday

Information on travel into Austria

Information on travel into Austria

The platform of the Austrian National Tourist Office has comprehensive information on entering Austria and on current regulations and measures.
Safe travel within the EU

Safe travel within the EU

The official platform of the European Union will help with your holiday planning and provide information on coronavirus measures relating to holidays and travel.
Europäische Reiseversicherung

Europäische Reiseversicherung

Find out the latest information on COVID-19, travel warnings and insurance cover here.

Please remember:

although these pages have been put together with the greatest possible care, we cannot guarantee that the information provided is complete and correct. Zillertal Arena communication channels are no substitute for official channels of information or statutory regulations. As the travel warning situation can change rapidly, please check with the foreign ministry in your home country for current regulations.

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