Terms & Conditions

Prices, Reductions and Refunds


  • Reduced Tickets (children, youth, handicapped persons from 60% degree of disability) are sold only on submission of a photo ID. Thank you for your understanding that our staff cannot make any exceptions.


  • The ski passes and day tickets are non-transferable! Any abuse is going to be reported to the police.


  • As a rule the period of validity of a ski pass starts at the day of purchase. Multiple-day tickets can be purchased from 3.00pm the day before. Lift tickets are valid on successive days and an interruption is not possible (except from elective tickets).


  • Single tickets for pedestrians are only available for people without any winter-sport equipment.


  • In the event of an injury or illness, as a gesture of goodwill, we can refund the value of the pass from the last day on which it was used. Please note that for a refund you need to present a medical confirmation. No refund will be given for lost ski passes.


  • No refund or extension will be granted for bad weather, wind/storm, avalanche danger, unexpected early departure, interruption in operations, closed slopes, etc.


  • A later exchange for another ski pass, an extension or postponement of the period of validity is not possible. The tickets are non-transferable.


  • The termination of operations of some lifts during or at the end of the season due to the snow situation as well as the termination of ski-bus traffic remains reserved.


  • All services, which can be used with the passes, are being performed by legally autonomous companies. The corporation which sells the tickets acts as a representative for all other companies. The respective company is obliged for the performance of services as well as the compensations for eventual damages.


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A-6280 - Zell im Zillertal Tirol, Austria, Rohr 23
Zillertal Arena, A-6280 - Zell im Zillertal, Tirol, Austria, Rohr 23, Fax 7165-235 · Infotel.: 0043/(0)5282/7165-2260043/(0)5282/7165-226 info [at] zillertalarena [dot] com